Client's Charter Negeri Sembilan

• All requests to remove forest products or run the timber factory is processed in accordance with established procedures.
• Licence to produce forest products will be be issued in not exceeding (6) six months from the date of approval, after all requirements are met.
• License to carry wood-based factory will be issued within a period not exceeding (1) month from the date of completion of the factory built after fulfilling the requirements for approval.
• The result on the application to extend the license issued by the forest or wood-based the factory licensed to be given within no more than (1) month from the date of application
• Appreciate the information and feedback received from the public. All complaints with forest offense will be dealt in less than 3 days.
• Providing the best possible service and hospitality every time.